Terms and Conditions

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Membership Terms

This Website is owned by Giamso International Tours Pte Ltd. (“Company”). Customers ("Users") who use the Website shall observe the commonsense and decency in use of the Website.

Article1 (Use of Website)

  1. Users must be at least 18 or possess the legal authority to create a biding legal obligation. If the Users are minors, the Company regards that this Users have the consent of a parent or guardian.
  2. By registration and using this Website and/or the Services, Users are deemed to agree to the Membership Terms and/or the respective affiliates' terms.
  3. The Hotel Booking Service (“Hotel Booking Service”) is when the Company and/or outsourcing contractor of the Company secures an affiliated accommodation (“Accommodation”) under the Users’ Orders.
    Please refer to the EAN Terms and Conditions.
    EAN Affiliate Program Agreement
  4. Some Accommodation providers may require the Users to present a credit card or cash deposit upon check-in. The Users may need to bear any applicable taxes or fees that are required by country or local jurisdictions.
  5. By ordering the Accommodation through the Hotel Booking Service, The Users enter into a contractual relationship with the Accommodation. The Company will only process the Users’ Orders received by the Accommodation.
  6. The reservation conditions of the accommodations is specified in the Website, any special conditions is noticed by the Company or the Accommodation, the current law, and the Accommodation terms of service.
  7. The Users shall provide the following information to the Accommodation.
    • The name of room representatives
    • The check-in date and estimated arrival time
    • Any other information that the Accommodation requires
  8. The Users shall confirm their orders offer the reservation is completed in advance.

Article 2 (Refusal of Services)

The Company reserves the right to restrict or refuse the provision of any services to any Users if such Users infringes the rights of a third party, makes a false entry for Users registration disrupts, any aspect of the Company's services, or if the Company deems such Users’ actions inappropriate, including any violation of Membership Terms.

Article 3 (Registration)

  1. Users shall represents and warrants that all personal data and information (real name, age, sex, Users’ own e-mail address etc.) provided during the registration process is up to date, complete, accurate and true.
  2. Registration may only be performed by the party concerned: registrations on behalf of another party are not accepted.
  3. The Company reserves the right to terminate Users’ account and using of this Website without notice to Users if it comes to the Company’s attention that any of the registration details Users have provided is not current, incomplete or inaccurate.

Article 4 (Orders)

The booking and/or purchase by Users (“Orders”) are complete filling out Users’ information in the Website and Users made sure the completion screen of Orders or received the Orders mail from the Company.

Article 5 (Users’ Responsibilities)

  1. Users can visit the Website and use its functionality for personal, not commercial, lawfully use only. When doing a search in the search engine, making reservations or processing purchase Orders, the Users recognize and state that they are acting in a purely personal capacity.
  2. When using this Website, Users shall bear responsibility for their own acts and any actions taken using their own ID number (including, but not limited to, e-mail address and itinerary number, etc.) and the outcome of such acts, regardless of whether the result of that own act or negligence. If any Users cause damage to a third party using the Website, that Users alone shall be responsible, at that Users’ sole expense, for the resolution of any dispute(s) with such third party. If the Users violates any of these terms and causes any damage to the Company, the Company shall be able to claim all such damages against such Users.
  3. The Company shall not be held liable for any losses related to a third party's fraudulent use of ID number.
  4. Each Users can change certain Users’ data designated by the Company via the Website. When there is a change in the Users’ personal data, Users shall promptly change the relevant registration information. The Company shall not be responsible for any service disruption due to the Users’ failure or error in changing that Users’ personal data.
  5. The Company will use reasonable care and notice in the Hotel Booking Service, however, it cannot be guaranteed that, all information is accurate and complete, nor can it be held responsible for any actual circumstances, matters of inconvenience.
  6. There is always the possibility of fees are seen at the website. If there is the fees change after the Users’ reservation, the Company does not refund or charge the deference.
  7. The Accommodation owns the rights to the information, documents, pictures, graphics, etc. in the Hotel Booking Service.
  8. The Company shall be not liable for any fee or costs incurred due to relocation.
  9. The Company shall not accept any liability or responsibility for the consequences and/or issues arising between the Users and the Accommodation.

Article 6 (Company’ exemption)

  1. The Company shall clearly describe the type of contract for each product/service provided on the Website, when providing a product/service to Users.
  2. Priority in services provided by the Website over services provided by others (bookings through airlines, etc.) is not ensured in the Orders of any products or services via the Website. Therefore, seats, accommodations, and other products/services may not be available for the Orders depending on availability.
  3. In the following case, the Company may modify and/or cancel the Orders without the prior consent; If any Orders have a potentially invalid and illegal;
    On the occurrence of any event of force majeure conditions or emergency situations;
    If the Company perceives the necessity of modifying and/or canceling the Orders;

Article 7 (Payment)

  1. The payment may be made by online as prescribed on this Website. Users may make payments by Users’ credit cards (including debit cards).
  2. When using a credit card to make a payment on this Website, Users shall comply with these terms and any terms of the credit card company.
  3. Users must make payment for the product or service Users have requested in full using Users selected mode of payment by the indicated due date (where applicable) which will be notified to Users. The due date varies for each product or service.
  4. The Users who booked hotel accommodation can modify and/or cancel the all.
  5. The Users who booked hotel accommodation shall pay the modification charges, cancellation charges, penalty charges etc. if they cancel all Orders according to the Accommodations term of service.
  6. The Accommodation can cancel this Orders without advance notice, if the Users’ Orders is not compliant with the Terms and Conditions or the current law and/or is incomplete. The Company may be required to cancel on behalf of the Accommodation.
  7. The Company accepts no liability or responsibility for any loss, prejudice resulting from the modification or cancellation by any Users. The Users shall not be relieved from their obligation to pay.

Article 8 (Cancellations and changes)

  1. If Users fail to make full payment by the relevant due date in respect of the Orders, this Orders will be cancelled automatically.
  2. The Company may modify and/or cancel the content of reservations or applications only when instructed by Users to do so via this Website. Users may be charged the penalty or cancellation fee by the Company.

Article 9 (Proprietary rights)

Users acknowledge that the content of this Website, including but not limited to data, text, software, music, sound, photographs, video, graphics or other material contained in any form including but not limited to advertisements or commercially produced information presented to you through this Website, by the Company, or the Company’s advertisers or other content providers, is protected by copyright, trademarks, service marks, trade secrets, patents, database rights, moral rights, publicity rights, confidentiality or other proprietary rights and laws, belong to banyantree.com or such third party identified therein.

Article 10 (Prohibitions)

The following acts are prohibited:

  • Acts that infringe or may infringe any rights of copyright, property rights, privacy rights, or other rights of any other Users or third party;
  • Acts that disadvantage or may disadvantage or cause any damages in respect of any other Users, third party, or the Company, in addition to those described in the preceding paragraph;
  • Acts that defame any other Users, third party, or the Company, or acts that are contrary to public order or morality, or acts that may be perceived as contrary to same, or acts to provide information that are contrary to same to any other Users or third party;
  • Criminal acts, acts that lead to criminal acts, or acts that may lead to criminal acts;
    Acts for commercial purposes through the Website or related to the Website without the Company's approval, or similar acts;
  • Any illegal use of log in information (including, but not limited to, e-mail address and itinerary number);
  • Acts to use or provide harmful programs such as computer viruses through the Website or related to the Website;
  • Any act that violates or may violate any applicable laws or regulations; and
    Acts deemed inappropriate by Company.

Article 11 (Termination and suspension)

The Company may terminate or suspend operation of the Website or any portion thereof in any of the following cases:

  • Regular or emergency maintenance;
  • Due to war, riot, act of God, commotion, labor disputes, earthquake, volcanic eruption, flood, tsunami, fire, power failure, or other cause beyond the control of the Company; or When the Company deems suspension necessary.

Article 12 (Notice of Systems Maintenance)

The Company may provide notice of maintenance and other services to this Website systems, which may result in suspension of or changes to this Website without prior notice.

Article 13 (Changes to the Membership Terms)

  1. The Company may change the Membership Terms without prior notice.
  2. When the Company changes these terms, the Company shall note this on the Website, and changes shall be effective from such posting. Therefore, please check the Website regularly for any changes.

Article 14 (Disputes)

Each User can change certain User data designated by the Company via the Website. When there is a change in the User's personal data, the User shall promptly change the relevant registration information. The Company shall not be responsible for any service disruption due to the User's failure or error in changing that User's personal data.

Privacy Policy

Article 1 (Personal information Protection Policy)

The Company shall comply with laws, regulations and standards applied in relation to this Privacy policy regarding the handling of personal information, in order to strictly manage and protect the Users’ personal information (including, without limitation to name, age, date of birth, phone number, e-mail address, postal address, etc. hereinafter referred to as Personal information) of Users of this Website that the Company obtains via the Website, etc., and shall also review and improve the following efforts when necessary.

  • Except as set forth in this Privacy Policy, the words and expressions shall have the same meaning as those set forth in Membership Terms.
  • The Company shall manage the personal information in accordance with this Privacy Policy and industry standards.
  • The Company has established the Privacy policy on information security and shall regularly carry out employee training and audits concerning personal information protection, and will improve these continuously.
  • When the Company outsources the handling of Users' personal information to another company, the Company shall instruct and supervise the contractor who undertakes the work to manage the information in the same way, and subject to the same obligations, as the Company.
  • The Company shall maintain the Users’ personal information while implementing reasonable safety measures against risks such as unlawful access, loss, destruction, falsification, and unauthorized dissemination.
  • When the Company is asked about, or requested to make changes to, the Users’ personal information, the Company shall first confirm that the inquiry or request comes from the relevant Users, and then take such measures as are commercially reasonable in the circumstances.

Article 2 (Collection of Personal information)

Users shall ensure that the Personal information submitted to us is complete, accurate, true and correct. The Company may collect the Personal information in the following ways:

  • when Users submit any form, including but not limited to application and registration forms;
  • when Users enter into any agreement or provide other documentation or information in respect of Users interactions with the Company, or when Users use products and/or services of the Company;
  • when Users respond to our promotions, apply for a prize etc.
  • when Users interact with the Company’s staff, including customer service officers, for example, via telephone calls (which may be recorded), letters, social media platforms and e-mails;
  • when the Company receive Users’ personal information in connection with Users’ relationship with the Company, including for products and services or job applications, for example, from business partners, public agencies, employer, referral intermediaries and the relevant authorities; and/or
  • the use of cookies;

Article 3 (Purposes for the Use and Disclosure of Personal information)

The Company may use the Personal information for the following purposes:

  • responding to Users’ Orders, queries, feedback, complaints and any requests;
  • verifying Users’ identity;
  • sending the e-Newsletters if Users has subscribed to the Company mailing list;
  • conducting market research and/or analysis for statistical, profiling or other purposes for the Company to design the products, understand customer behavior, preferences and market trends, and to review, develop and improve the quality of the products and services;
  • preventing, detecting and investigating crime and analyzing and managing commercial risks;
  • in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing the order and legal rights and obligations;
  • conducting investigations relating to disputes, billing or fraud; and/or
  • purposes which are reasonably related to the aforesaid.

Article 4 (Disclosure of Personal information)

The Company will take reasonable steps to protect the Personal information against unauthorized disclosure. Subject to the provisions of any applicable law, the Personal information may be disclosed, for the purposes listed above (where applicable), to the following entities or parties, whether they are located Singapore or overseas:

  • the Company’s affiliated and/or related corporations (DeNA Travel Co. Ltd., and DeNA Co., Ltd.) ;
  • airline companies, travel agents and the partnership in the tourism industry;
  • vendors or third party service providers in connection with marketing promotions and services offered by the Company;
  • agents, contractors or third party service providers who provide operational services to the Company, such as courier services, telecommunications, information technology, payment, printing, billing, processing, technical services, training, market research, call center, security, employee or temporary employee recognition or other services;
  • the external banks and credit card companies;
  • the professional advisers such as consultants, auditors and lawyers;
  • relevant government ministries, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and
  • any other party to whom Users authorize to disclose the Personal information.

Article 5 (Transfer of personal information overseas)

The Company’s affiliated and or related corporations are based in Japan. The Personal information may be transferred to the Company’ affiliated corporations and appointed agents in Japan or other countries in connection with the Company’s performance of the contract with Users.

Article 6 (Cookie Policy)

  1. When Users use the Website, a "cookie" is stored on Users’ computer as a file. The file contains the browsing history or content of the Users’ input transmitted between the browser and the server. The next time Users accesses the same site, the operator of the site can change the display for each Users, by using the cookie information. When Users gives permission to cookies on her/his browser, the Website can obtain cookies from Users’ browser. Users’ browser sends only the cookie transmitted by the server of the Website, for privacy protection.
  2. Cookie settings
    Note that Users can choose cookie setting from "Enable all cookies", "Disable all cookies" and "Notify Users when receiving cookies". Configuration of the settings varies for each browser. Please consult browser's "Help" menu of Users for information on configuring cookies. When Users choose "Disable all cookies", services, content available to Users may be restricted.

Article 7 (Risk Management)

If Users has any questions or feedback relating to own Personal information or this Privacy Policy; or would like to withdraw your consent to any use of Personal information as set out in this Privacy Policy; or would like to obtain access and make corrections to own Personal information records, can approach us via the following channel:

Inquiry Form

Card Payment Settlement Agreement

This Card Payment Settlement Agreement (hereinafter referred to as "Agreement") is provided by Giamso International Tours Pte Ltd., (the "Company") for credit card and debit card payment of the expenses in connection with the Travel Contract* by using the services provided on the "Giamso Tours Website" of Giamso International Tours Pte Ltd. ("Website"). The credit or debit card payment is subject to your agreement and acceptance of this Agreement.


By making any payment by credit card or debit card, you are agreeing to the terms and conditions of this Agreement.

Article 1 Use of Credit Card or Debit Card

The Company accepts settlement of the Price* by credit card or debit card. The Company will outsource the payment processing operations to Worldpay


You are required to enter your card membership number (card number), name of the card account holder, card security number and card expiration date when paying by card.


Both Visa and MasterCard charge their member banks a fee for processing "foreign transactions". If you make card transactions and the recipient uses a bank located in a different country than the bank which issued your card, an international service assessment (Visa) or cross-border transaction fee (MasterCard) may be charged. The Company uses a bank in Singapore. If your issuing bank is not located in Singapore,your bank may or may not pass this fee on to you (the card user). If the fee is passed on, it must be disclosed. Before you buy, ask your bank if they pass on this fee to the card user.

Article 2 Cards Accepted for Payment

The following cards*** are accepted by the Company and can be used for your payment:

  • Visa (including debit cards)
  • MasterCard (including debit cards)

Article 3 Handling of Card Information

If you make payment by credit card or debit card, you will be deemed to have agreed to the Company providing Worldpay with information about your booking, card membership number (card number), name of the card account holder, card security number, card expiration date and card transaction reference number.

Article 4 Securing Booking and Conclusion of Contract

Your card payment will be confirmed when you check off the box, "Check this box to confirm that you have read, understood and accepted Privacy Policy and Terms and Conditions." and click the "Continue" button, and the Arranged Tour Travel Contract will be concluded on display of the "Booking Completed" screen, or upon the Company sending an e-mail to notify you that the Company has approved the Tour Travel Contract (**).


The Travel Contract** will not be concluded unless payment by card is completed. Neither the Company nor the airline will assume any responsibility arising from failure to conclude the Contract.

Article 5 Entry of Card Membership Number (Card Number), Name of Card Account Holder, Card Security Number and Card Expiration Date

Please enter the membership number (card number), name of the card account holder, security number, and expiration date of the card used for your payment properly.


If your payment is not completed due to improper entry, the Contract will not be concluded. In case of failure to make a card payment, please check the validity of your card with the card company. The Company shall not assume any responsibility arising from failure to conclude the Contract under any circumstances. The Company shall reserve the right to claim compensation from you for any damages due to your entering false card information or conducting any other acts considered inappropriate by The Company.

Article 6 Cancellation of Booking

In the event of any of the following, the Company may cancel your booking without prior notice, and, in such case, the Company shall not assume any responsibility for any damages arising from said cancellation:

  • your failure to make payment (settlement) by the designated due date;
  • the amount paid by you is less than the amount billed or claimed;
  • cancellation of settlement of the transaction is ordered by the credit card company;
  • invalid/unproven contract and/or passenger information; or
  • any unauthorized use of any card.

Article 7 Revision of Agreement

This Agreement may be revised by the Company at any time without prior notice.

Article 8 Effective Term of Agreement

This Agreement shall be effective from September 13, 2016 and thereafter for so long as the Company offers card settlement services.

(*)  Except as set forth in this Agreement, the words and expressions shall have the same meaning as those set forth in Giamso Tours "Terms and Conditions of Travel Contracts".

(**)  The conclusion of the Contract shall not be affected by whether you received the confirmation e-mail or not.

(***)  Cards may not be used for the payment of some products.

Conditions of Carriage

CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES

PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER.

NOTICE of Liability Limitations

The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

Where the Montreal Convention applies, the limits of liability are as follows:

  1. There are no financial limits in respect of death or bodily injury.
  2. In respect of destruction, loss of, or damage or delay to baggage, 1,131 Special Drawing Rights (approximately EUR 1,200; US $1,800) per passenger in most cases.
  3. For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,000; US $7,500) per passenger in most cases.

EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply:

  1. 16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
  2. 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.
  3. The carrier may also be liable for damage occasioned by delay.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.

Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

Notice of Contract Terms Incorporated by Reference

  1. Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier's individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.
  2. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.
  3. The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.
  4. The Conditions may include, but are not restricted to:

    • Conditions and limits on the carrier's liability for the bodily injury or death of passengers.
    • Conditions and limits on the carrier's liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
    • Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
    • Application of the carrier's Conditions and limits of liability to the acts of the carrier's agents, servants and representatives, including any person providing either equipment or services to the carrier.
    • Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
    • Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier's right to refuse carriage.
    • Rights of the carrier and limits on the carrier's liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
    • Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
  5. You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier's airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.
  6. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.

YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.

GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.

DENIED BOARDING: Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with your carrier for the complete rules on payment of denied boarding compensation (DBC) and for information on the carrier's boarding priorities.

BAGGAGE:Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carrier's baggage liability to be at least US$3300.00 per passenger, or the amount currently mandated by 14 CFR 254.5.

CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.

DANGEROUS GOODS

Do not pack or carry onboard the items pictured below without checking with your carrier.

DANGEROUS GOODS

DO NOT ENDANGER YOUR SAFETY OR THAT OF YOUR FELLOW PASSENGERS.

CONTACT YOUR CARRIER FOR MORE INFORMATION.

Translations and other useful travel information are available on the IATA website:
www.iatatravelcentre.com/tickets

Table of Travel-related Handling Fees

Please note that we will undertake the provision of travel-related services upon your request, under the terms and conditions stated in this document.

Additional fees shall be charged in case of cancellation. Please apply for tickets after confirming the below details on fees and charges.

Airline Ticket

Giamso Tours Cancellation Handling Fee SGD 50 (per ticket)*1
Administration Fee for Voluntary Change SGD 100 (per ticket)
Administration Fee for Involuntary Change/Refund at most SGD 30 (per ticket)
  • *1 If your itinerary contains "Multiple Airlines", it could be made in separate bookings and the Administration Fee could be doubled.
  • *2 Depending on the airline rule, your flight might not be changeable or might require extra changing fee other than Giamso Tours Administration Fee.
  • *3 Please note that LCC (Low Cost Carriers) bookings are non-changeable.

Hotel Booking

Giamso Tours Cancellation Handling Fee 0
  • * Depending on the hotel rule, we may require Cancellation Processing Fee. Please see the cancellation policy which is indicated on the booking summary.

Consultation Fees

Consultation on Preparation of Travel Plan SGD 50 for first 30 minutes (Basic Rate) and SGD 30 each additional 30 minutes
Preparation of Itinerary SGD 30 per case
Preparation of Travel Products Price Estimate SGD 30 per case
Request for Documents and Information after the Scheduled Itinerary has Been Completed SGD 30 per sheet
Provision of Information Regarding Destination, Transportation and Accommodation, etc. SGD 10 per sheet of materials (A4 Sheet Size)

Communication Fees

Communicating with a Local Point of Contact upon Request of Customer SGD 30 per case
  • *Charges for telephone calls and other actually incurred communication costs shall be charged separately.

Note:

  • *Each of the fees stated above shall include consumption tax, but not include shipping costs.
  • *Cancellation fees payable to airlines shall be charged separately.
  • *Cancellation after completion of arrangements shall incur the cancellation processing fees.
  • *Only cancellations properly made via the Website may be accepted. Refund may not be accepted.
  • *The bookings will not just be changed for a matter of convenience of Customers. If the Customer requires alteration, cancellation of the Contract is required. In this case, cancellation fees will apply.

(As of December 2016)

Giamso Rewards Terms and Conditions

“Giamso Rewards” is a Giamso loyalty program (the “Program”). With every 10 tickets purchased from Giamso website , 1 ticket will be redeemable at $0 fare. Airport taxes, Fuel surcharges and fees will be payable upon redemption.

All bookings must be made online via our Giamso website(sg.skygate-global.com). For every eligible ticket purchased, you will be given a “Flight Stamp”. Upon collection of 10 “Flight Stamps”, the 11th ticket will be eligible for redemption.

This Program is open to all individuals over the age of 18 years old, signed up our newsletters with valid email address, and agrees to join the Program. Companies, associations, or other groups will be denied of this program.

Collecting Flights stamps

As the contact person, each time you make an eligible Giamso Rewards flight booking, you can collect 1 stamp for each of the passengers in the booking. Collection of stamps will only be valid for one year, after the span of one year, your stamp will have expired. Flight Stamp will be credited in your account within one week after the completion of your booking. In any case of cancellation or refunds(partial or full itinerary), your stamp will be voided.

You can check ‘My Booking’ page to see the collection of your ‘Flight stamp(s) at any point of time. Giamso will not be held responsible for any missing flight stamp(s), however, you can contact us to assist you on this matter.

No flight stamp(s) will be rewarded for the following:

  1. Flights that are not covered in Giamso Rewards
  2. Bookings using promotional code (Please check the terms and conditions of the promotional code)
  3. Bookings that requires no value (free bookings etc.)

Use of Free Flight

Upon collection of 10 ‘Flight Stamps’, 1 $0 fare ticket will be redeemable. This ticket will be valid for 1 year. To redeem $0 fare ticket, please make a booking online.

The value of your $0 fare ticket is based on the average fare of your 10 tickets made in SGD (excluding tax and service charge). Airport taxes, fuel surcharges and any other associated cost will be payable by the passenger. $0 fare ticket will not be given the flight stamp. No cash is exchangeable for this loyalty program.

If the redeemable fare is lower than the average fares made, no amount of difference will be refunded/credit into the account. Redemption of higher fare will be allowed, difference of fare will be payable by the passenger. This loyalty program is not valid in conjunction with other discounts, privileges and promotions(unless stated otherwise in our terms & conditions)

In the case of cancellation of the redeemable ticket, ticket will be voided. In addition, all payment(airport taxes, fare difference etc) made is non-refundable.

In the case of amendment, handling fees, fare difference etc will be subjected to an amount payable at the moment of confirmation.

Additional terms for Giamso Rewards

Giamso Tours reserves the right to vary/amend the terms and conditions with or without prior notice. Giamso Rewards reserves the right to stop the loyalty program with or without prior notice.

The updated version of our terms and conditions will always be available on Giamso Tours website.

Giamso Tours reserves the right to discontinue your Flights acquisition if you act fraudulently or use our loyalty program in a way that does not comply with our terms and conditions, or any applicable laws, regulations, statutes or ordinances. In any case of discontinuing of your Flights acquisition, you will lose all your collected Flight stamp(s) and $0 fare ticket. Giamso Tours also reserves the right to take appropriate administrative and/or legal action, including criminal prosecution if necessary. Giamso Tours’ decision on all matters relating to privileges or terms and conditions will be final and binding on all participants.

Signing up of Giamso Rewards represent the consent given to Giamso Tours to communicate any updates via email or account under the PDPA rules and regulation,

All rewards and redemption are non-transferable, non-exchangeable and non-refunable. By participating in this program, participant agrees that all disputes, claims and causes of action like these are resolved individually, without needing to use any form of class action, and exclusively by the appropriate court located in Singapore.

If you have any questions about these terms and conditions or your rights and obligations, these will be governed, and construed in accordance with, the laws of Singapore.

The Program will be voided in any case of law violation. Our failure to enforce any provision of these terms and conditions shall not constitute a waiver of that or any other provision.